RENTAL POLICY INFORMATION Q & A

Our rentals are due back next day by 11am or Monday by 11am for weekend rentals. For weekend rentals (unless we have other bookings) your rental can be self picked up or delivered on Friday (9am – 6pm) and returned by 11am Monday at no extra charge.

No, you can order as much or as little as you need for your event. 

We have two types of deposits. One is a 50% non-refundable booking deposit and the other is a fully refundable security deposit.
50% Non-Refundable Booking Deposit: For orders over $100 and made at least 6 days before delivery/self pick-up date, we require a 50% non-refundable booking deposit to reserve your rental items. This deposit is 50% of the price of the items you are renting only (does not include any service fees). This amount is used to offset the balance owing on your invoice. This deposit covers the costs of prepping and making your items unavailable to rent to others for your date.

Fully Refundable Security Deposit: The security deposit is used to cover any damaged, destroyed or lost item costs and a full/partial refund is issued three (3) days after rental items have been picked-up/returned and inspected. The security deposit is due with all the remaining balances on your invoice no later than 5 days before your delivery/self pick-up date.

A quote is only a price guarantee for up to 30 days from quote date. A quote is not considered a confirmed reservation of your items yet. 

Bookings of $100 or less, and bookings made 5 days or less before your delivery/self pick-up date require full payment and a signed contract to confirm reservation.

Bookings over $100 and 6 days or more before your delivery/self pick-up date require 50% non-refundable booking deposit and a signed contract to confirm reservation.

Orders are considered final and all balances are due 5 days prior to scheduled delivery/self pick-up date, at which time acceptance of any additional changes are solely at our discretion and may incur an extra charge of $100. Orders not confirmed and paid for in full 5 days prior to the scheduled delivery or pickup date are subject to automatic cancellation without notice.

We accept all major credit cards, like Visa, Mastercard or American Express. We can issue a payment request through our online booking system which gives you the option to pay from the comfort of your own home/device.  

We also accept cheques and cash. Cheques need to be made out to Bitterroot Party Rentals and delivered to us at least two weeks in advance so they can be cleared before the event date.

Upon providing proper written notice, you may cancel the booking up to 49 hours prior to the scheduled delivery date (or self pick-up date) for a refund less the 50% non-refundable booking deposit and any other costs we may have already undertaken in connection with your event, including, but not limited to, design work, custom work, sourcing new acquisitions, restocking, etc. For bookings under $100, we provide a refund less a 10% restocking fee. 

Clients who cancel their booking 48 hours or less prior to delivery or self-pickup date shall be liable for the full costs of the Agreement and no refund is offered. It is within our sole discretion if we offer an item/service credit less the 50% non-refundable booking deposit and any costs undertaken in connection with the booking.

Refunds will not be granted on rentals or service fees, regardless of usage or need, within 48 hours of scheduled delivery. This includes any set up, tear down, or additional charges no longer required for your booking. 

Yes, provided we have your rental items in-stock and are available to perform the services. We require a written notice and a re-scheduling fee applies. To confirm the rescheduled event date, the parties will enter into a new Agreement and a rescheduling fee of 10% of the original invoice will be applied. The 50% non-refundable booking deposit and all other payments already made through the rescheduling notice date (48 hours or less as per cancellation policy) are non-refundable, but will transfer over to the rescheduled event date. The payment schedule for remaining payments will be revised to reflect the rescheduled event date.

Yes, we refer to this as self pick up. Please ensure you have a proper sized vehicle and any help necessary. We do not load/unload or secure your rental items inside your vehicle. 

No, client is responsible for setting up and coordinating with the venue all delivery and pickup times and requirements. If we are unable to complete our delivery or pick-up at time/address provided by client due to refusal or miscommunication with venue, extra charges will apply for every 15 minutes we need to wait or we may have to leave if we have another delivery that day and cannot guarantee we will return. 

Our delivery fee is based on delivery/pick-up to ground based level, loading dock or with access to elevator service. Client is responsible to notify us of any difficult access at least 8 days prior to delivery date. Additional charges will apply where access is difficult. Should we not receive notification of such access ahead of time and the time allotted for our delivery cuts into our next delivery that day, we reserve the right to cancel your delivery without any refunds. Difficult access is, but not limited to, where the floor(s) is other than at ground level (such as step(s), non-flat, non-smooth surface), uphill, steep hills, stairs, elevators, uneven/irregular/narrow/obstructed floors or pathways (e.g., sand, gravel, pebbles, ragged, rough, dirt, extremely narrow or obstructed pathways and surfaces), multiple level set-up and tear-downs, long distances between parking and rental drop-off, challenging or difficult driveways, windy, narrow, and/or steep canyon roads/paths, difficult parking, clearance issues for vehicles, and otherwise difficult installation, etc. (this list is not exhaustive).

We will deliver all of our products. The only item that we will set up for an additional cost is our tents. Tables and chairs are to be set up and taken down / stacked in designated pickup location by the renter.